Privacy Policy

This site is run by Mane Chance Sanctuary. We are a Limited Company (number 7796432) and Registered Charity (number 1144144).

Our registered office address is BKL House, 1 Venice Walk, London W2 1RR.

In a nutshell, we care about your privacy. We collect data to see how people use our site so that we can improve them. We don’t carry adverts and we don’t sell your data.

Why do we collect data?

The law says we must have a ‘lawful purpose’ to collect personal data. We collect and process personal information either because we have your explicit consent to do so or because we have a legitimate interest in improving our services.

What data do we collect?

If you sign up to any of our services, such as a newsletter list, we collect the data you provide so that we can keep in touch and provide you with relevant information.

If you purchase any item from our online shop, relevant data is collected to enable us to provide you with the goods or services that you have ordered. 

We do not have access to financial details collected during the checkout process of an order on our online shop. All transactions are completed using the third-party Paypal service, who do not pass on any financial information to us.  Instead, they process the transaction on our behalf – please see their full privacy policy for information on their data processing.

Do we share information with others?

Mane Chance Sanctuary does not share or sell any information to any other Parties.

For how long do we keep personal data?

If you sign up for one of our services, such as our mailing list, we will keep your data until you notify us that you no longer wish to receive our newsletters.

For all other purposes (such as volunteering, online purchases, visit bookings), we keep personal data in accordance with the retention policy contained in our full Data Protection Policy – please contact us if you wish to see full details.

Cookies, tracking and third-party services

We sometimes use cookies to improve the service to you and to protect the site against malicious use.

We track usage of our website so that we can see how people are using it, what pages people are looking at and so on in order to improve the service. We use Google Analytics to do this. It does not identify you personally, but you can use a browser plugin to opt out of this kind of tracking and see this page for more on how Google uses data.

Your rights

You can ask to see the personal data we hold for you. You can also ask us to delete it. In both cases we must respond within one month.

You can ask that we correct any erroneous personal data we hold about you. We will aim to do that as quickly as possible.

You have the right to object to the use of your personal data.

Contact us

To exercise your personal data rights, to see our full Data Protection Policy or for any questions about how we process data, please contact us.

If you believe that we are not observing your personal data rights, you also have the right to complain to the Information Commissioner’s Office and potentially to a judicial remedy.


By using this website you agree to the terms stated here.

This website is owned and managed by Mane Chance Sanctuary Limited.

We are not responsible for the content of external links.

We will take all reasonable measures to ensure that data is corrected if you contact us regarding errors, but we cannot be held responsible for mistakes in the data or liability arising from your reliance on the data.

We reserve the right to alter these terms at any time.

These terms are governed by the law in England and Wales.

If you have any questions about these Terms, please contact us.


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